Staff Jobs

Student Affairs Officer

008992

Haas School of Business

Main Campus-Berkeley

The salary will will be prorated  to 80% of the of the full time range of $40,764 up to  $52,000 annually, plus benefits.

08/29/2008

Closed: 10/13/2008

 

The incumbent will work closely with the Executive Director and the Director of Admissions and Operations of the Haas Undergraduate Program on policy analysis and strategic issues, course scheduling and advising students and other constituents interested in the Program.

Advising: Using knowledge of department policies, services, resources, and personnel, as well as academic requirements and procedures, serve as a resource and provide information and advice to students and all other parties interested in the Haas Undergraduate Program.  Forward non-routine inquiries to the appropriate resource. Maintain knowledge of Undergraduate Program processes in order to provide back-up to other support staff as needed.

Admissions: Support Admissions Officer during application cycle. Double check applications, screen continuing Berkeley and transfer applications, serve as a back up for UG info inquiries and serve as a reader as needed.

Strategic Issues:  Participate in policy discussions in all areas of the Program, evaluate and ensure consistency of policies and documentation, including:
•  Program: Manage undergraduate course scheduling and serve as a member of Undergraduate Staff Course Committee, meet monthly with the Haas Dean’s Office staff regarding new courses and changes to existing courses, analyze demand for courses and future course offerings, maintain enrollment projections spreadsheet, update other documents as necessary. Compile reports each term (i.e., enrollment, waitlist, graduation, etc.) from different sources such as MVSC, BearFacts, and the degree checks. Coordinate non-credit workshops and other experiential learning program activities
•  Faculty: Analyze low median teaching evaluations, act as liaison and coordinate grievance processes (i.e. student judicial affairs). Coordinate faculty academic advising. Communicate with faculty teaching new undergraduate courses to assist with scheduling as needed. Provide administrative support to Undergraduate Program Committee. Serve as liaison with Campus Career Center on the Faculty Career Advising Activities.
•  Student: Serve as a senior staff person, maintain knowledge of department business processes to serve as a resource and provide back up to other support staff, act as liaison during grievance processes. Identify and implement services that address student satisfaction (i.e. summer workshops, semester study breaks)
•  Other constituent issues: Serve as a liaison and resource to Haas, campus, and external constituencies. Manage all surveys, data reports  and benchmarking activities

Market Research and Information Management:
1) Serve as primary liaison between the Career Center and the Haas Undergraduate Program Office. Screen, obtain data, and refer incoming calls and requests regarding recruitment or other career related services to the appropriate contact (career center, student organizations, staff or faculty).

2) Manage external surveys, bench marking data and market research. Respond to business sector inquiries and other tasks as assigned. Coordinate flow of this information to appropriate campus and Haas constituencies.

Other/Special Projects as Assigned: Assist Haas Undergraduate Program Executive Director, Director of Admissions and Operations, and other Haas Undergraduate Program Staff with on-going issues and special projects, preparing reviews, reports, internal surveys, determining sources of information, analyzing data, evaluating options as appropriate and participate in human resource processes. Work as part of a team in areas that require coordinated effort and cooperation in work assignments.

•  Knowledge of advising and counseling techniques
•  Knowledge of University-specifics computer application programs and pertinent databases
•  Knowledge of University processes and procedures
•  Understanding of University rules and regulations
•  Interpersonal skills.  Multicultural competencies; ability to work with diverse populations
•  Skills in service orientation, active listening, critical thinking
•  Ability in problem identification, reasoning
•  Ability to multi-task, verbal communication, written communication, organization
•  Ability to work diplomatically with faculty and students during difficult situations
•  Ability to synthesize and then analyze data from research, reviews and surveys
•  Experience interacting with college students, staff, and faculty in college or university environments
•  Demonstrated ability to analyze complex situations and issues, understand and summarize them, and formulate an appropriate course of action in conjunction with appropriate constituencies
•  Demonstrated ability to clearly articulate policies and ensure consistency of documentation
•  Demonstrated commitment to outstanding customer service and professionalism
•  Excellent interpersonal, organizational, and written and oral communication skills
•  Demonstrated ability to work with diverse groups in a busy environment and manage multiple tasks simultaneously
•  Demonstrated ability to work independently and as part of a team
•  Demonstrated discretion and sensitivity dealing with urgent and/or confidential situations
•  Strong skills with Microsoft Office, particularly Word and Excel
•  Demonstrated ease with utilizing spreadsheets and large/complex databases to perform program analysis
•  Demonstrated experience using E-mail and Internet
•  Two years of experience minimum in administrative analysis or operations research; or an equivalent combination of education and experience

PREFERRED SKILLS:
• Bachelor's degree in related area and/or equivalent experience/training
• Ability to apply advanced level knowledge of employer relations and market research analysis

•  This is an 80% part-time position (approximately 32 hours per week).
•  This position is classified as a Student Affairs Officer II.

This position has been designated as sensitive and may require a Criminal Background Check. We reserve the right to make employment contingent upon successful completion of a Criminal Background Check.