Training & Development for Haas Supervisors & Managers


e-Learn Courses and Simulations


Below you will find selected e-Learn Online Courses and Skill Practice Simulations related to topic areas emphasized in the Curriculum. These programs can be conveniently accessed and provide highlights of key issues associated with a topic of interest. The simulations are especially useful as a means to try out different approaches to a situation using newly acquired skills and knowledge. Courses vary from 15 minutes to one hour in duration, and Simulations are 30 minutes long.


Click the [+] next to a simulation’s name to see its learning objectives or a summary.


To access an online course or simulation, log into Blu and search for the program on eLearn by copying the program code from this website into the eLearn search box (the code is the letter/number combination in parentheses after the program’s title.) This will take you directly to the program launch page.


Management/Leadership


+ Show e-Learn Simulations


Meeting Facilitation

  • The Effective Business Meeting [+]
    (COMM006A)
    • determining whether or not a meeting is needed.
    • selecting the appropriate participants for an information-reporting meeting.
    • selecting the most effective meeting time.
    • choosing the ideal location for a business meeting.
    • preparing the meeting location.
    • conducting ice-breakers.
    • employing techniques to finish the meeting on time.
    • conducting an orderly meeting.
    • avoiding groupthink.
    • conducting a problem-solving meeting.
    • managing meeting participants.
  • Facilitating Successfully [+]
    (MGMT008A)
    • embodying the core values of a facilitator.
    • setting the mission and agenda.
    • practicing facilitative listening skills.
    • gathering diverse points of view.
    • successfully applying the meeting process.
    • applying strategies for effective problem-solving.
    • managing challenging situations.
    • utilizing techniques for effective co-facilitation.
    • practicing effective chart writing techniques.
    • fostering freedom of speech.

Professional Etiquette

  • Professionalism and Business Etiquette [+]
    (COMM011A)
    • applying steps to handle work space intrusions.
    • handling intrusions in your own work space.
    • maintaining etiquette when expressing opinions.
    • maintaining etiquette in conflict situations.
    • handling performance and behavior issues.
    • exercising the power of praise.
    • dealing with professional friendships.
    • communicating standards of behavior.

Managing Work Relationships

  • Building Improved Work Relationships [+]
    (COMM012A)
    • maintaining interfunctional alliances.
    • strengthening communication across boundaries.
    • practicing intercultural relationship skills.
    • building effective intergender relationships.
    • exercising effective methods for working with customers.
    • cultivating customer relationships.
    • applying strategies for maintaining long-term relationships.
    • overcoming territorial boundaries in the workplace.
  • Managing Diversity in the Workplace [+]
    (HR002A)
    • handling opposition to a diversity initiative.
    • using a diversity initiative to increase employee satisfaction.
    • overcoming barriers to the success of a diversity initiative.
    • explaining the differences between a diversity initiative and legal mandate.
    • following a diversity initiative's policies and practices.
    • avoiding future liability.
  • Leading the Workforce Generation [+]
    (LEAD0230)
    • developing positive cross-generational relationships.
    • developing a Silent-Nexter mentoring relationship.
    • overcoming generational misconceptions and myths.
    • understanding and discussing motivations or behaviors to avoid conflict between generations.
    • discovering alternative types of rewards appropriate to each generation.
    • trying to resolve conflict with or for another generation.
    • showing respect to all generations.
    • helping yourself and other generations to obtain the best type of training.
  • Essential People Management Skills [+]
    (MGMT011S)
    • attracting, motivating, and retaining quality employees.
    • helping workers balance their home and work lives.
    • managing the knowledge worker.
    • managing the older worker.
    • encouraging lifelong learning.
    • championing projects.
    • hiring the content specialist.
    • defining project outcomes.
    • communicating with your project team.
    • conducting project team meetings.

Time Management

  • Taking Control of Your Time [+]
    (PD001A)
    • listening effectively.
    • setting realistic deadlines.
    • making decisions.
    • organizing your office.
    • managing paperwork.
    • controlling e-mail.
    • handling interruptions.
    • preparing to save time.
    • saying “no”.
    • beating procrastination.
    • avoiding reverse delegation.
    • controlling your day.
    • working with different personalities.

Management and Leadership

  • Leading from the Front Line [+]
    (LEAD0120)
    • Demonstrating the qualities of leadership.
    • Encouraging new ideas.
    • Sharing the decision making power.
    • Empowering and energizing associates.
    • Navigating office politics.
    • Leveraging knowledge and problem solving.
    • Managing knowledge workers in a learning culture.
    • Creating a knowledge base.
    • Fostering methods to increase intellectual capital.
  • Moving from Management to Leadership [+]
    (LEAD001A)
    • fulfilling the expectations of a leader.
    • implementing methods for developing ongoing relationships.
    • providing purpose and direction.
    • employing strategies to empower employees.
    • practicing techniques for creating trust and empathy.
    • providing support and encouragement.
    • demonstrating methods for improving interpersonal skills.
    • applying strategies for generating passion and excitement.
    • practicing methods for influencing people.
    • exercising tomorrow’s leadership strategies today.
  • Growing from Management into Leadership [+]
    (LEAD001B)
    • employing methods for becoming a visible and supportive force.
    • generating passion for your vision.
    • recognizing and managing reactions to change.
    • delegating tasks.
    • determining and implementing change strategies.
    • creating collaborative environments.
    • applying the principles of empowerment.
    • facilitating critical thinking.
    • providing useful feedback.
    • managing a cooperative resolution.
    • recognizing and employing communication strategies.
    • influencing your staff.
  • Transitioning from Technical Professional to Management [+]
    (MGMT0120)
    • developing managerial competence.
    • establishing strategic alliances.
    • employing effective communication skills.
    • assisting your personnel to establish goals and reduce stress.
    • transitioning into a management role.
    • embodying the qualities of a manager.
    • maintaining effective relationships.
    • asserting yourself.
  • Advanced Management Skills [+]
    (MGMT002A)
    • managing change and transitions.
    • creating a high performance culture.
    • coaching for high performance.
    • managing performance through feedback.
    • managing poor performance.
    • delegating tasks effectively.
  • Moving into a Management Role [+]
    (MGMT003A)
    • establishing credibility.
    • handling the pressure to perform.
    • dealing with negative reactions from former teammates.
    • delegating effectively.
    • motivating your team members.
    • informing and advising your team members.
    • holding and attending meetings.
    • managing conflict within your team.
    • encouraging your team members to feel more committed and empowered.
  • Leadership and Management [+]
    (MGMT003B)
    • coping with peer reactions.
    • coping with negative reactions from former teammates.
    • budgeting resources.
    • identifying leadership roles.
    • managing delegation.
    • adopting the appropriate leadership role.
    • drafting SMART objectives.
    • conducting a SWOT analysis.
  • Crucial Skills for Tomorrow’s Managers [+]
    (MGMT004A)
    • managing performance.
    • coping with uncooperative people.
    • assessing learning styles.
    • assessing performance styles.
    • setting performance expectations.
    • communicating performance expectations.
    • managing buy-in.
    • creating a written performance agreement.

Business Execution and Delegation

  • Business Execution [+]
    (LEAD0150)
    • creating an empowered workforce.
    • being an involved leader.
    • running a reality-based business.
    • creating an action-oriented culture.
    • assessing performance.
    • reviewing a strategy proposal.
  • Delegating Effectively [+]
    (PD003A)
    • overcoming stumbling blocks to delegation.
    • creating the perfect delegated task.
    • employing the proper motivating techniques.
    • establishing measures of performance in delegation.
    • developing performance standards in delegation.
    • developing the proper delegating style.
    • demonstrating the proper delegating attitudes.
    • demonstrating your commitment to delegation.
    • tapping into employee potential.
    • avoiding delegation mistakes.
    • uncovering causes for resistance to delegation.
    • demonstrating ways to overcome delegation resistance.

Change Management

  • Motivating Employees and Leading Change [+]
    (LEAD0005A)
    • motivating employees.
    • employing influence techniques.
    • coping with resistance to change.
    • replacing inertia with imperatives.
  • Handling Organizational Change [+]
    (PD003A)
    • managing your reactions to change.
    • assessing the pace of change.
    • utilizing an active learning strategy.
    • applying behaviors to deal effectively with change.
    • positively influencing communication during change.
  • Making Teams Work [+]
    (TEAM0210)
    • analyzing sources of conflict.
    • halting the negative agreement.
    • coping with conflict roadblocks.
    • recognizing conflict triggers.
    • moving from "I" to "we."
    • demonstrating leadership skills.
    • fostering collaboration over competition.
    • listening proactively.
    • defusing conflict through feedback.
    • communicating sensitivity to resolve conflict.
    • exploring conflict solutions.
    • establishing a conflict-resolution process.

e-Learn Challenge Series

  • Developing a Business Execution Culture [+]
    (_pc_ch_lach001)

    A corporate initiative requires more than just a managerial mandate. Employee buy-in is absolutely essential to ensure success. This challenge focuses on methods for developing a business execution culture.

  • Adopting the Appropriate Management Style [+]
    (_pc_ch_mgch005)

    This Challenge exercise tests the ability of a manager to determine which style of leadership is best under the given circumstances.

+ Show e-Learn Courses


Meeting Facilitation

  • Planning an Effective Business Meeting
    (comm_06_a01_bs_enus)
  • Leading an Effective Business Meeting
    (comm_06_a02_bs_enus)
  • Participating Effectively in a Business Meeting
    (comm_06_a03_bs_enus)
  • The Facilitator’s Role
    (mgmt_08_a01_bs_enus)

Professional Etiquette

  • Standard Business Etiquette
    (comm_11_a01_bs_enus)
  • Communication Business Etiquette
    (comm_11_a02_bs_enus)
  • Etiquette at the Business Meeting
    (comm_11_a03_bs_enus)
  • Business Etiquette for Supervisors
    (comm_11_a04_bs_enus)

Managing Work Relationships

  • Effective Interfunctional Relationships
    (comm_12_a01_bs_enus)
  • Effective Intercultural Relationships
    (comm_12_a02_bs_enus)
  • Effective Intergender Relationships
    (comm_12_a03_bs_enus)
  • Effective Relationships with Customers
    (comm_12_a04_bs_enus)
  • Effective Relationships with Business Partners
    (comm_12_105_bs_enus)
  • Introduction to Workforce Generations
    (LEAD0231)

Time Management

  • Your Time and You
    (pd_01_a01_bs_enus)
  • Techniques for Improved Time Management
    (pd_01_a02_bs_enus)

Management and Leadership

  • Transitioning from Technical Professional to Management
    (mgmt_19_a01_bs_enus)
  • Total Productive Maintenance
    (oper_01_a04_bs_enus)
  • Leading Change from the Front Line
    (LEAD0125)
  • Leadership Essentials: Creating Your own Leadership Development Plan
    (lead_05_a08_bs_enus)

Business Execution and Delegation

  • Business Execution in Action
    (LEAD0153)
  • Leadership Development for Technical Professionals
    (MGMT0124)
  • Tomorrow’s Managers Competencies
    (mgmt_04_a01_bs_enus)
  • Managing Delegation
    (mgmt_07_a03_bs_enus)
  • Leadership Essentials: Leading Business Execution
    (lead_05_a05_bs_enus)

Communication


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Anger Management

  • Managing Anger in the Workplace [+]
    (COMM0700)
    • managing stress.
    • helping an angry person.
    • arguing without anger.
    • expressing anger appropriately.
    • countering anger.
    • depersonalizing anger.
    • letting go of anger.
    • taking control.
    • responding to anger.
    • understanding anger.

Feedback

  • Effective Feedback for Employees and Colleagues [+]
    (COMM0520)
    • applying the appropriate feedback to different situations.
    • preparing feedback.
    • communicating feedback.
    • applying the feedback process.
    • overcoming barriers to feedback.
    • coping with criticism and feedback.
    • providing feedback to your colleagues and boss.
  • Giving Feedback: A Manager's Guide [+]
    (COMM0525)
    • preparing feedback.
    • communicating feedback.
    • applying the feedback process.
    • overcoming barriers to feedback.
    • coping with criticism and feedback.
    • developing your team with feedback.
    • providing your team with feedback.
  • Communicating Assertively [+]
    (COMM010A)
    • utilizing active listening skills.
    • applying effective listening techniques.
    • using questioning methods that elicit constructive responses.
    • giving positive feedback.
    • providing constructive criticism.
    • saying no responsibly.
    • playing a problem-solver role.
    • practicing the decision-maker role.
    • employing the rule-maker role.
    • developing personal accountability.
    • choosing a positive approach.
    • utilizing common methods for achieving an assertive professional style.

Business and Team Communication

  • Business Interpersonal Communication Skills [+]
    (COMM002A)
    • using effective communication strategies during a project meeting.
    • handling customer complaints effectively using the PLEASE technique.
    • practicing the most appropriate persuasion technique to communicate effectively with senior managers.
    • understanding and effectively applying the communication process.
    • applying effective listening skills including levels and types.
    • interpreting static and dynamic body language.
    • practicing assertive communication when appropriate.
    • communicating effectively with different social styles, communication styles, and communication preferences.
  • Team Interpersonal Communication Skills [+]
    (COMM002B)
    • working with your team to create S.M.A.R.T. objectives and set goals.
    • practicing principles and methods to gain your team's commitment to objectives.
    • developing team relationships by demonstrating support, confidence, and loyalty.
    • using open, closed, and leading questions to extract needed information and to lead team members.
    • communicating effectively with different social styles, communication styles, and communication preferences.
    • discovering motivations and aligning strategies to accommodate them.
    • using delegation to build support and develop leaders.
    • responding appropriately to complaints and criticism.
    • establishing leadership.

Listening

  • Effective Listening [+]
    (COMM003A)
    • dealing with distractions.
    • relating the components of formal presentations.
    • classifying communication components.
    • illustrating communication variables.
    • identifying visual components of communication.
    • identifying aural components of communication.
    • applying listening strategies.
    • interpreting complimentary verbal cues.
    • applying mnemonic systems.
    • demonstrating group discussion skills.
    • dealing with conversational hot buttons.

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Anger Management

  • Experiencing Anger
    (COMM0701)
  • Managing your Anger
    (COMM0702)

Feedback

  • An Essential Guide to Giving Feedback
    (COMM0521)
  • Coping with Criticism and Feedback
    (COMM0522)
  • Giving Feedback to Colleagues
    (COMM0523)
  • Team Feedback: A Guide
    (COMM0524)
  • Giving Feedback: A Manager’s Guide
    (COMM0525)

Business and Team Communication

  • Interpersonal Communications: The Process
    (comm_02_a01_bs_enus)
  • The Mechanics of Communicating Effectively
    (comm_02_a02_bs_enus)
  • Workplace Communication Skills
    (comm_02_a03_bs_enus)
  • Communicating for Results
    (comm_02_a04_bs_enus)
  • Leadership Communication Skills
    (comm_02_a05_bs_enus)
  • Leadership Essentials: communicating vision
    (lead_05_a02_bs_enus)

Conflict Management

  • Resolving Conflict with Communication Skills
    (comm_02_a06_bs_enus)

Listening

  • Communicating for Contacts: Listening Basics
    (comm_02_a07_bs_enus)
  • Listening to Comprehend
    (comm_03_a02_bs_enus)
  • Higher Purpose Listening
    (comm_03_a03_bs_enus)
  • Enhancing Listening Skills
    (comm_03_a04_bs_enus)
  • Interpersonal Communication: Communicating Assertively
    (comm_21_a04_bs_enus)

Presentation Skills

  • Presenting Successfully
    (comm_05_a01_bs_enus)
  • Delivering the Message
    (comm_05_a02_bs_enus)
  • Asserting Yourself Professionally
    (comm_10_a01_bs_enus)
  • Assertiveness from Inside to Outside
    (comm_10_a02_bs_enus)
  • Interpersonal Communication: Communicating with Confidence
    (comm_21_a01_bs_enus)
  • Targeting Your Message
    (comm_21_a02_bs_enus)
  • Interpersonal Communication: Being Approachable
    (comm_21_a05_bs_enus)

Culture and Communication

  • Communicating Across Cultures
    (comm_26_a02_bs_enus)
  • Improving Communication in Cross-cultural Relationships
    (comm_26_a03_bs_enus)

Performance Management


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Managing Difficult People

  • Working with and Managing Difficult People [+]
    (COMM004A)
    • modifying your tone to compliment a difficult person’s communication style.
    • demonstrating reserve when responding to negative presumptions and biased accusations.
    • effectively confronting a difficult person and stating facts.
    • completing documentation on a difficult person’s inappropriate behavior.
    • experimenting with possible solutions to help teach a difficult person.
    • examining a situation without bias to uncover motive.
    • asking open-ended questions to encourage communication.
    • using appropriate coping strategies when dealing with difficult people.
    • using positive reinforcement to encourage future desired actions.
    • developing and practicing a coping plan.
  • Effective Communication with Difficult Coworkers [+]
    (COMM004B)
    • coping with a difficult boss.
    • communicating your message to a difficult person.
    • dealing with the dirty digger.
    • dealing with the knowledge warden.
    • dealing with the bleater.
    • dealing with the finger-pointer.
    • dealing with the perfectionist.
    • dealing with the saboteur.
    • dealing with the hothead.

Managing Problem Performance

  • Avoiding Problem Performance [+]
    (MGMT005A)
    • identifying job design.
    • hiring the right people.
    • using probationary periods.
    • communicating performance expectations.
    • giving performance feedback.
    • identifying causes of problem performance.
    • informing the worker of problem performance issues.
    • collecting data to measure performance.
  • Dealing with Problem Performance [+]
    (MGMT005B)
    • preparing to discipline problem performers.
    • administering warnings.
    • counseling employees to improve performance.
    • developing a performance improvement plan.
    • employing a positive approach to discipline.
    • referring a worker to an employee assistance program.
    • taking the legal aspects of disciplining problem performers into account.
    • informing the worker of problem performance issues.

Performance Appraisal

  • Appraising Performance [+]
    (MGMT011A)
    • creating a performance plan.
    • assessing performance.
    • diagnosing unacceptable performance.
    • motivating performance.
    • conducting the performance appraisal discussion.
    • handling the consistently poor performer.
    • managing the emotional appraisee.
    • developing and training employees.
  • 360-Degree Performance Appraisal [+]
    (MGMT0150)
    • selecting 360-degree performance raters.
    • selecting the appropriate 360-degree feedback survey tool.
    • conducting a ratee orientation.
    • overcoming resistance to the 360-degree review process.
    • applying the FAB system.
    • creating a positive performance interview mood.
    • promoting realistic ratee expectations.
    • responding to ratee’s reactions to feedback.
    • communicating a performance goal.
    • creating the action plan.

Managing Change

  • Using Change Process to Support Employees [+]
    (MGMT006A)
    • communicating effectively with your team.
    • communicating with individuals.
    • assessing the need for change.
    • building your team.
    • communicating properly with expert and referent power.
    • demonstrating the proper influence style to overcome resistance to change.
    • building rapport.
    • avoiding organizational conflict.
  • Using Change Process to Support Teams [+]
    (MGMT006B)
    • being in tune with employees.
    • coaching change.
    • resolving interpersonal conflict.
    • creating a team environment.
    • promoting collaboration.
    • aligning performance with change.

e-Learn Challenge Series

  • Leadership - Motivating Human Behavior [+]
    (_pc_ch_lsch002)

    Different needs and values motivate different individuals. This challenge examines how to identify and build upon your employees’ varying motivators.

  • Leader as Motivator [+]
    (_pc_ch_lach008)

    Motivating employees isn’t easy. This Challenge examines what leaders can do to create workplace environments where people feel motivated.

  • Leadership - Coping with Accusations in the Workplace [+]
    (_pc_ch_lsch003)

    Conflict with coworkers is something we all deal with at some point, and facing accusations in the workplace can be especially difficult. This Challenge explores some possible ways to address accusers.

  • Demonstrating Accountability in a Crisis Situation [+]
    (_pc_ch_lach007)

    In business, accountability can apply to the individual, the team, and the organization, and assigning responsibility under normal circumstances is a straightforward proposition. But deciding issues of ownership in a crisis situation poses a unique challenge.


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Managing Difficult People

  • Difficult People in the Workplace Environment
    (comm_04_a01_bs_enus)
  • How to Work with Negative People and Procrastinators
    (comm_04_a03_bs_enus)
  • Working with Difficult People: How to Work with Negative People
    (comm_23_a03_bs_enus)
  • Working with Difficult People: How to Work with Procrastinators
    (comm_23_a04_bs_enus)
  • How to Work with Aggressive People
    (comm_04_a02_bs_enus)
  • How to Work with Arrogant and Duplicitous People
    (comm_04_a04_bs_enus)
  • Working with Difficult People: Identifying Difficult People
    (comm_23_a01_bs_enus)
  • Working with Difficult People: How to Work with Manipulative People
    (comm_23_a05_bs_enus)
  • Working with Difficult People: How to Work with Self-Serving People
    (comm_23_a06_bs_enus)
  • Working with Difficult People: Dealing with Micromanagers
    (comm_23_a07_bs_enus)
  • Leadership Essentials: Motivating Employees
    (lead_05_a01_bs_enus)

Performance Appraisal

  • Assessing Performance Continuously
    (mgmt_11_a01_bs_enus)

Managing Problem Performance

  • Problem Performance Identification
    (mgmt_05_a02_bs_enus)
  • Problem Performance Prevention
    (mgmt_05_a01_bs_enus)

Managing Top Performers

  • Managing and Rewarding Top Performers
    (mgmt_01_a01_bs_enus)


Coaching & Counseling


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Coaching

  • Coaching with Confidence [+]
    (MGMT009A)
    • staying within the purview of the coaching role.
    • determining the coaching requirement.
    • persuading the coachee that coaching is needed.
    • using the appropriate coaching role with your coachee.
    • establishing and maintaining rapport with your coachee.
    • structuring the coaching session.
  • Coaching Teams and Personalities [+]
    (MGMT009B)
    • GROWing the initial meeting.
    • coaching different communication styles.
    • coaching for innovation and creativity.
    • moving the coaching session forward.
    • coaching for work-life balance.
    • coaching personalities.
    • handling superior and inferior emotions.
    • controlling the coaching conversation.
    • following up on the coaching session.

Mentoring

  • The Essentials of Mentoring [+]
    (MGMT010A)
    • Providing clear, unambiguous, and constructive feedback to protege.
    • Asking open-ended, provocative questions to engage protege thinking.
    • Meeting with protege and peers frequently and practicing effective listening skills.
    • Providing protege with resources and knowledge to help carry out Action Plan.
    • Acting as an advocate for protege by praising strengths to others and recommending for projects.
    • Introducing protege to personal contacts.
    • Recognizing and thanking protege for hard work.
    • Providing guidance on the professional development goals and planning.
    • Demonstrating genuine interest in protege's development.
    • Providing guidance and encouragement on emotional aspects of personal development.
    • Maintaining professionalism through personal conflicts.

e-Learn Challenge Series

  • The Emotionally Intelligent Leader [+]
    (_pc_ch_lach014)

    Effective emotional competence requires focused self-development. This challenge examines the skills and attitudes necessary for mastering emotions in the workplace.

  • Building Trust Incrementally [+]
    (_pc_bi_lsbi004)

    Trust in a manager is not a given. This Challenge focuses on a new manager’s challenge of winning the trust of her team.

  • Developing Self-sufficient Teams [+]
    (_pc_ch_mgch001)

    Team structure and functionality can often dictate efficiency and success. This challenge explores cross-functional, self-managed, and virtual team structures.


+ Show e-Learn Courses


Coaching

  • Coaching Performance
    (lead_01_a06_bs_enus)
  • Successfully Coaching Relationships
    (mgmt_09_a02_bs_enus)
  • Business Coaching
    (mgmt_09_a01_bs_enus)

Emotional Intelligence

  • Defining Emotional Intelligence
    (comm_09_a01_bs_enus)
  • Emotional Intelligence in the Workplace
    (comm_09_a02_bs_enus)
  • Emotional Intelligence and Teamwork
    (comm_09_a03_bs_enus)
  • Increasing Emotional Intelligence
    (comm_09_a04_bs_enus)
  • Emotionally Intelligent Leadership
    (comm_09_a05_bs_enus)
  • What is Emotional Intelligence
    (comm_25_a01_bs_enus)
  • Improving your Emotional Intelligence Skills: Self-Awareness and Self-Management
    (comm_25_a02_bs_enus)
  • Using Emotional Intelligence on the Job
    (comm_25_a03_bs_enus)
  • Leadership Essentials: Leading with Emotional Intelligence
    (lead_05_a04_bs_enus)


Creativity/Innovation


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Creativity and Innovation

  • Creativity and Innovation in the Workplace [+]
    (PD0030)
    • applying Osborn’s 7-Step Model to stimulate creative and innovative thinking.
    • using innovative strategies to encourage creativity during brainstorming sessions.
    • applying strategies to build a creative work environment.
    • determining when it is appropriate to move on to the next stage in the creative process.
    • using appropriate strategies and techniques during the analysis stage.
    • using appropriate strategies to manage stakeholder relationships.
    • using appropriate strategies to overcome “split inventor syndrome,” inertia, and sabotage.
    • applying appropriate strategies to reject an idea.
    • using appropriate strategies to build ideas.

e-Learn Challenge Series

  • Leadership: Leading Innovation [+]
    (_pc_ch_lach010)

    Ideas don’t come from thin air. This Challenge focuses on the on-going process for brainstorming and developing innovative advances.

  • Leading Change
    (_pc_ch_lach004)

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Creativity and Innovation

  • Generating Creative & Innovative Ideas
    (PD0032)
  • Leadership Essentials: Leading Innovation
    (lead_05_a06_bs_enus)

Managing Change

  • Managing the Change Process
    (mgmt_06_a02_bs_enus)
  • Managing Change: Sustaining Organizational Change
    (mgmt_13_a04_bs_enus)
  • Leadership Essentials: Leading Change
    (lead_05_a07_bs_enus)


Negotiation & Influence


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Conflict Management

  • Conflict in the Workplace [+]
    (COMM007A)
    • encouraging a healthy perspective of conflict.
    • promoting mutually positive solutions.
    • confronting conflict.
    • communicating effectively to resolve conflict.
    • surviving conflict.
    • adopting behaviors to avoid conflict.
  • Managing Workplace Conflict [+]
    (COMM007B)
    • exhibiting a healthy attitude toward conflict.
    • creating a collaborative culture.
    • encouraging effective argument and challenge.
    • coercing compliance.
    • arbitrating to resolve conflict.
    • mediating a solution.
    • adopting a long-term approach to resolving conflict.

Negotiation and Influence

  • Winning Negotiation [+]
    (COMM008A)
    • determining desired outcomes as part of the planning process.
    • planning concessions in advance.
    • taking charge of the agenda and environment.
    • demonstrating awareness of the “human factors” affecting negotiations.
    • demonstrating empathic understanding of opposing views.
    • determining your counterpart’s rationales.
    • using your counterpart’s rationales to support your position.
    • negotiating with “rock” types.
    • negotiating with “criticizers.”
    • adapting to visual communicators.
    • adapting to auditory communicators.
    • demonstrating active listening skills.
    • asking for what you want.
    • defusing tense situations.
    • knowing when to close negotiations.
    • making strategic concessions.
    • reacting appropriately to concessions.
    • analyzing issues that can affect the negotiation.
    • formulating a BATNA.
    • demonstrating win-win negotiation strategies.
  • Getting Results with No Authority [+]
    (COMM013A)
    • assessing risk.
    • building credibility.
    • building rapport.
    • making a good impression.
    • communicating clearly.
    • creating change.
    • developing effective alliances and partnerships.
    • increasing your influence.
    • managing conflict.
    • getting results from the boss.
    • selling your ideas.
    • adopting a problem-solving orientation.

Decision Making

  • Effective Thinking and Creative Problem Solving [+]
    (PD004A)
    • avoiding thinking traps and poor usage of heuristics.
    • avoiding cognitive laziness.
    • effectively gathering information.
    • utilizing productive brainstorming techniques.
    • eliminating ego involvement.
    • recognizing and overcoming bias.
    • utilizing an adaptive problem solving mind-set.
    • evaluating underlying assumptions.
    • analyzing and refining ideas.
    • examining invited inferences.
    • effectively using the BEST model for problem solving.
  • Rational Decision-making and Problem Solving [+]
    (PD004B)
    • performing causal flow analysis.
    • determining correlation strength.
    • applying problem-redefinition strategies.
    • conducting a PMI analysis.
    • demonstrating sound decision-making principles.
    • employing a comprehensive decision-making style.
    • utilizing problem-framing techniques.
    • constructing an ease and effect matrix.
    • overcoming biases and false assumptions.
    • utilizing the devil’s advocacy technique.

e-Learn Challenge Series

  • Leadership - Influence and Persuasion [+]
    (_pc_ch_lach016)

    Influencing and persuading others requires careful planning. This challenge explores focused methods of verbal influence and persuasion.


+ Show e-Learn Courses


Conflict Management

  • Perspectives on Conflict in the Workplace
    (comm_07_a01_bs_enus)
  • Handling Conflict
    (comm_07_a02_bs_enus)
  • Managing Organizational Conflict
    (comm_07_a03_bs_enus)
  • Workplace Conflict: Recognizing and Responding to Conflict
    (comm_22_a01_bs_enus)

Negotiation and Influence

  • Crafting Deals
    (comm_08_a01_bs_enus)
  • Connecting and Communicating
    (comm_08_a02_bs_enus)
  • The Process of Negotiation
    (comm_08_a03_bs_enus)
  • The Dynamics of Interacting
    (comm_08_a04_bs_enus)
  • What to Do When the Going Gets Tough
    (comm_08_a06_bs_enus)
  • Mastering Negotiation
    (comm_08_a07_bs_enus)
  • Getting Results by Building Relationships
    (comm_13_a01_bs_enus)
  • Results and Teamwork Without Authority
    (comm_13_a02_bs_enus)
  • Leading Without Authority
    (comm_13_a03_bs_enus)
  • Creating Change, Gaining Allies
    (comm_13_a04_bs_enus)
  • Communicating to Get Results
    (comm_13_a05_bs_enus)
  • Obtaining Results from the Boss
    (comm_13_a06_bs_enus)
  • What is Negotiation?
    (comm_24_a01_bs_enus)
  • Negotiation Essentials: Planning for Negotiation
    (comm_24_a02_bs_enus)
  • Negotiation Essentials: Communicating
    (comm_24_a03_bs_enus)
  • Negotiation Essentials: Persuading
    (comm_24_a04_bs_enus)
  • Negotiation Essentials: Avoiding Pitfalls in Negotiations
    (comm_24_a05_bs_enus)
  • Negotiation Essentials: Building Relationships and Credibility
    (comm_27_a01_bs_enus)
  • Getting Results without Direct Authority: Influencing Your Boss
    (comm_27_a04_bs_enus)
  • Leadership Essentials: Building Your Influence as a Leader
    (lead_05_a03_bs_enus)

Decision Making

  • Decision-making: Implementation and Evaluation
    (pd_04_a05_bs_enus)
  • Group Problem Solving and Decision-making Strategies
    (pd_04_a06_bs_enus)


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