Study Overview
This study examined changes in work practices and experiences during the COVID-19 pandemic using a mixed-methods approach with panel data collected twice from an insurance company in Norway.
Study Results
The article found that most employees transitioned to remote work due to infection concerns and government mandates, with many reporting greater flexibility, time savings, and improved work-life balance. Employees working from home generally had a positive outlook on digital tools and wanted more remote work opportunities in the future. However, work motivation and digital competence decreased over time, and younger employees reported greater social isolation. While home-based employees saw increased productivity, hybrid and office-based employees experienced a decline. Women and home-based workers expressed greater fear of COVID-19 infection. The findings suggest that hybrid work will remain a key aspect of the future workplace, with varying impacts depending on age, gender, and work location.
Research Partner: Norwegian University of Science and Technology