Training

End-User Device Support: Haas Technology Solutions provides assistance with new device set-ups and support for the following:

• Desktops (Windows and Mac)
• Laptops (Windows and Mac)
• Smart Phones (Android and iOS)
• Tablets (Android and iOS)

Support for the devices includes, but is not limited to: setting up bConnected, printing, storage, email, calendar, contacts, and installing software.  Support includes attempting to resolve issues with end-user devices that are not working as originally planned (i.e. OS issues or memory issues).

This provides assistance for setting up bConnected, printing, and shared storage services on your device(s), along with some standard software installations/configurations (software.berkeley.edu).  If you have a laptop, desktop, or tablet that is not working properly, you should also use this service to resolve your issues.

Setting up your printing, shared storage, email, calendar and contacts on your mobile device(s) will be an integral part of your academic experience here at Haas.  You might also want this service if you have purchased a new desktop/laptop and would like assistance installing the Microsoft Office Suite, along with other standard Campus software installations (software.berkeley.edu).

End-User Training provides training to members of the Haas community that are interested in learning about end user technology including student computing centers, specialized software and hardware, desktop workstations, remote wireless printing, and multi-function devices.

The service teaches the user how to provide basic end user device support.

The service enhances the technology experience and understanding for users.