ℹ As Haas transitions through the re-opening phase, requests for tech assistance, services, and resources may remain limited.To get UC Berkeley information about COVID-19 and the re-opening status, please follow the link at the top of this page. |
Faculty and Staff Help Topics:
- bConnected: Departmental & SPA Accounts
- bCourses Support
- bMail Support
- Directory for Faculty & Staff
- DocuSign
- Instructional Resilience
- Network Drives
- Printing
- Slack Workspace
- Telecom Service
- Workstation & Software Support
Not finding the topic you were looking for?
bCOURSES SUPPORT |
Start at the bCourses How Do I page. Includes video Setup Tutorial for Instructors:
Haas Digital provides bCourses course support. To learn more, visit:
DIRECTORY FOR FACULTY & STAFF |
The Haas Faculty and Staff directory is available through the Pingboard app. This can be viewed online by logging in through your browser, or on mobile by downloading the app. CalNet authentication is required.
DOWNLOAD THE PINGBOARD MOBILE APP
DOCUSIGN |
Eligible faculty and staff have access to the Haas DocuSign account. By logging into docusign.berkeley.edu with your CalNet credentials (CalNet ID, passphrase, and 2-Step), most users would be able to immediately gain Viewer access, which provides one the ability to sign received envelopes.
To be able to send envelopes, eligible users may request for Sender Access from Help Desk.
Note: the Haas DocuSign license may not be extended to students or student staff.
INSTRUCTIONAL RESILIENCE |
Haas Digital and Media Services have resources to help support instructional resilience. To learn more about these options, please visit:
NETWORK DRIVES |
Faculty and Staff have access to different network shares, we call them the P, H, and R drives.
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Faculty and staff have an H drive. This is your Home drive, a personal and private share where you can save all your important documents. You can store up to 10GB. The H drive is backed up every day so that the data is kept safe. This data can be restored if necessary – but only for material saved in the three months immediately prior to it being lost. These restore time restrictions apply to all of the drives.
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Faculty and PhD students may also have an R drive, and it is limited for Research Data use.
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The P drive is a Public share. This drive can be used to store data temporarily for one week only. This is a shared drive meant to be used for project collaboration and data sharing. Everyone has access to this drive but it is cleaned weekly on Sundays.
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NOTE: The I Drive is no longer offered. This was the drive which faculty and PhDs used to host personal websites and data. In lieu of this service, we recommend using Google Sites to create your personal websites.
A “How to” document for Google Sites is available on this Google Support page.
PRINTING |
Haas currently has two printing options – online via WebPrint, or by email or form to the Mail & Copy Room (S545).
If you are on a Campus-imaged computer, you may also try mapping networked printers through the Berkeley Printer Installer.
If you encounter issues with any of the options, please contact helpdesk@haas.berkeley.edu.
WebPrint is a new online printing service at Haas, which simplifies service by eliminating the users’ need for downloading printer drivers.
Print jobs can be sent to the Mail & Copy room (S545) through:
- Email copies@haas.berkeley.edu
- Submit a Print Job Submissions Form
ℹ For Campus-imaged or -managed computers only.
Due to security and vulnerability concerns (as mentioned in AVC for IT and CIO Jenn Stringer’s message), Campus is now offering network printer mapping options for Campus-imaged computers through the U.C. Berkeley Printer Installer solution.
To learn more about Printer Installer, or to map a printer, please follow the link below. You must be logged onto the Campus network (on Campus through ethernet or remotely through the bSecure Remote Access VPN) in order to open this page.
SLACK WORKSPACE |
Slack is a collaboration tool which helps you and your team work together seamlessly. It is composed of channels, where team members can communicate easily with all or a few, on multiple topics and conversations.
To learn more about Slack, follow the links below to some How Do I instructions, and the Slack Help Center.
ℹ For Haas staff who are not yet part of the Haas Staff workspace and would like to be added to it, or if you need assistance downloading Slack client for your computer, please submit a request through helpdesk@haas.berkeley.edu.
TELECOM SERVICES |
Haas TS offers telecommunication solutions and services for all eligible Haas faculty and staff. To find out if you are eligible for either landline or mobile phone service, please consult with your department supervisor.
All new or upgrade landline or mobile device service requests must be coursed through helpdesk@haas.berkeley.edu.
Before initiating any mobile device requests, please refer to the Mobile Device Policies for information on available support and services.
WORKSTATION & SOFTWARE SUPPORT |
Workstation support services include new computer setup, software installation, and general troubleshooting. New computer setups configure a standard UC Berkeley Desktop-imaged computer with common work applications (MS Office, Adobe, etc.) pre-installed.
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- To see Campus computer standards and specs, follow this link to the UC Berkeley Technology page.
Software: Outside of pre-installed software and apps, Berkeley Desktop users may search for, download, and self-install Campus software through the BigFix app (found in your system tray in the bottom right corner of your display).
Software which is not offered through Campus BigFix may be inquired about and requested through Help Desk. Note: some software requests may require departmental approval.
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- To see available Campus software, follow this link to the UC Berkeley Software Central page.
STAFF-ISSUED COMPUTER SYSTEM REPLACEMENT
All Haas-owned, staff-issued computer systems (desktop or laptop) are supported throughout the equipment’s usable service period, as outlined in the Haas Staff Computer Lifecycle Replacement (CLR) Policy. View the policy below.
All workstation service requests must be coursed through helpdesk@haas.berkeley.edu
Get Help
Have questions? Need to submit a ticket? Send an email to helpdesk@haas.berkeley.edu.