The Analytic Solver Platform (ASP) on Haas Terminal Servers is currently generating false login error messages. To learn how to resolve these, please follow this How Do I document:
Instructions for connecting to, and using the Haas Terminal Servers through Remote Desktop Connection/Protocol can be found on the Technology Solutions How Do I/Access page.
To view these instructions, follow these links to the How Do I sections:
If you are experiencing issues logging into or back into Terminal Server, please submit a ticket to [email protected].
Please submit a ticket to [email protected].
The Terminal Server is not a recommended location for saving your files. At best, Terminal Server is a temporary short-term save location.
Our main recommendation is for users to deploy Google Drive File Stream on their laptops, and set it up to connect to their Terminal Server sessions. Doing so will give users the ability to copy, paste, move, and delete files from Terminal Servers to their bDrive.
Please also note: we recommend saving files every 5-10 minutes, to avoid losing any work. Do not rely on autosave when using the Terminal Servers.
Drive File Stream installation and deployment instructions are found in this Google Support article. This is an administrator-oriented support document, but do skip ahead to Step 5 and begin by choosing from your system (Windows/Mac) dropdown options.
We recommend that users save files every 5-10 minutes, and not to rely solely on the Terminal Server’s autosave feature.
By default, the Terminal Server’s Excel program has its autosave feature set at 10 minutes. If you close your Excel file without saving, the file will only have saved the most recent autosaved changes. These may not include changes you made since the last autosave.
To recover autosaved files, re-launch Excel, then go to File > Open. At the bottom of the panel, click on Recover Unsaved Workbooks, and this should show you your last autosaved files.
We would like to remind users that the Terminal Server is not a recommended location for saving files. It is only a temporary, short-term saving location, where files are deleted regularly.
Users should consider saving to other options, including external (USB drives) or cloud solutions. We recommend Google Drive File Stream, which integrates with the bConnected environment and when set up, will save files directly to your bDrive.
Begin from Step 5 of this Google Support page by selecting your operating system (Windows/Mac) in the dropdown.
Once DFS is installed, you should find it in your This PC > Devices and drives.
LINKING RDC: You would now need to configure your RDC to link with bDrive whenever you’re connecting to the Terminal Server. These steps need to be done only once, and all succeeding sessions should retain these settings.
To do this, please reference these How Do I instructions.
First of all, make sure that you save your work. Then use the Log off button on the Terminal Server desktop to ensure that your profile is properly preserved. Do not just close your laptop or click on the browser “X” (close) as this will keep your session open, and may affect the work/data you had just completed.
There are occasionally a few users who get dropped from the Terminal Servers. In almost all cases, this is due to the quality of the connection from the client’s internet service provider. Poor connections are often caused by dropped packets or network congestion at the client’s ISP. Haas Technology Solutions cannot resolve issues with quality of the connection from the client’s ISP. If you repeatedly have dropped connections please try connecting at different times, switching your ISP or upgrading to broadband.
Your client will try to reconnect automatically to the Terminal Servers. When you see the red X in the upper right hand portion of the screen, that indicates you have lost the connection and it is trying to reconnect.