Students must first attempt to settle a grade dispute informally through discussions with the instructor. Students may include the Student Services Advisor, Executive Director of their Degree Program, the Campus Student Ombudsperson , or another mutually accepted third party who can attempt to mediate the dispute informally.
If you are unable to reach a mutually satisfactory resolution with the instructor informally, you may pursue a formal grievance process. This process is initiated when the student presents his/her case in writing to the Haas School's grievance committee chair, who is the Haas School's Senior Assistant Dean for Instruction. An ad hoc grievance committee composed of faculty members and students will be convened to review the case. See formal grade grievance checklist here (.pdf).
If the student or the instructor wishes to appeal the conclusions of the ad hoc committee, the case can be sent for review to the Committee on Courses of Instruction (COCI), a standing committee of the Berkeley Academic Senate. COCI has the final authority to uphold or overturn the grade.
Both the Haas School and COCI consider grades to be a matter of academic judgment and subject to grievance only on the basis of the following grounds:
You must initiate the formal grievance process within one calendar year of the last day of the semester in which the course in question was taken.
For additional information on COCI's formal grade grievance procedures, please visit: http://academic-senate.berkeley.edu/committees/coci/procedures-grade-appeals-based-alleged-use-non-academic-criteria