Faculty and Staff Help Topics:
Not finding the topic you were looking for?
bConnected: Departmental & SPA Accounts
Network Drives
Faculty and Staff have access to different network shares, we call them the P, H, and R drives.
-
Faculty and staff have an H drive. This is your Home drive, a personal and private share where you can save all your important documents. You can store up to 10GB. The H drive is backed up every day so that the data is kept safe. This data can be restored if necessary – but only for material saved in the three months immediately prior to it being lost. These restore time restrictions apply to all of the drives.
-
Faculty and PhD students may also have an R drive, and it is limited for Research Data use.
-
The P drive is a Public share. This drive can be used to store data temporarily for one week only. This is a shared drive meant to be used for project collaboration and data sharing. Everyone has access to this drive but it is cleaned weekly on Sundays.
NOTE: The I Drive is no longer offered. This was the drive which faculty and PhDs used to host personal websites and data. In lieu of this service, we recommend using Google Sites to create your personal websites.
A “How to” document for Google Sites is available on this Google Support page.
Printing
Faculty and staff have access to a variety of network printers at the Haas Faculty (F), Student Services (S), and Chou Hall (N) Buildings.
There are additional central printing and copy services available at the Mail and Copy Room (S545), and Faculty Print and Copy Room (F582). The S545 services are managed by Ricoh, and may be accessed through their online print submission portal, Ricoh TRAC.
These instructions will work for all network printers across the following Haas buildings: Chou Hall (N), the Student Services Bldg. (S), and the Faculty Bldg. (F). This instruction will also work for the Mail & Copy room (S545 and F582) copier/printers.
Haas Technology Solutions upgraded to a new Haas print server on Jan. 14, 2020.
Nothing should change for users who previously had access to the Mail & Copy Room (S545 and F582) printer/copiers, and F Bldg. lobby printers.
If you are experiencing issues, or are new to the Haas print environment, please contact Help Desk for assistance.
TRAC is an online print submission portal which will help expedite your Mail Room (S545) print job requests. You only need to create a TRAC account, and your job submissions will be received as priority printing by the Mail Room.
Telecom Services
Haas TS offers telecommunication solutions and services for all eligible Haas faculty and staff. To find out if you are eligible for either landline or mobile phone service, please consult with your department supervisor.
All new or upgrade landline or mobile device service requests must be coursed through helpdesk@haas.berkeley.edu.
Before initiating any mobile device requests, please refer to the Mobile Device Policies for information on available support and services.
Workstation Support
Workstation support services include new computer setup, software installation, and general troubleshooting. New computer setups configure a standard UC Berkeley-imaged computer with common work applications (MS Office, Adobe, etc.).
To see Campus computer standards and specs, follow this link to the UC Berkeley Technology page.
Software installation adds additional software which was not installed during setup.
To see available Campus software, follow this link to the UC Berkeley Software Central page.
All workstation service requests must be coursed through helpdesk@haas.berkeley.edu
Get Help
Have questions? Need to submit a ticket? Send an email to helpdesk@haas.berkeley.edu.